EVUM Policies

Visualise Your Clock Before You Buy

We understand that choosing the right clock for your space is an important decision. To help you make an informed choice, EVUM provides an AR Visualisation feature on our website.

Using your mobile phone camera, you can virtually place the selected clock on your existing wall and get an indication of how it may look in your space before placing your order.

We strongly encourage customers to use the AR Visualisation feature and carefully review the product's dimensions, colour, finish, design, features and overall appearance before placing an order.

AR Visualisation is provided as a visualisation aid only. The appearance shown through AR may differ from the actual product due to lighting, camera conditions, screen/display settings, viewing angles, surrounding surfaces, material characteristics and other environmental factors.

The AR representation and product images should therefore not be treated as an exact representation of the actual product.

By placing an order, the customer acknowledges that reasonable variations may exist between the actual product, AR representation, photographs, renders and other digital representations.

The use of the AR Visualisation feature may require access to the camera on the customer's device.

Installation is not included in the purchase price unless expressly stated otherwise on the relevant product page or order confirmation. The customer is responsible for arranging installation and ensuring that the wall, mounting surface, fasteners, electrical connections and installation method are suitable for the weight, dimensions and requirements of the clock.

EVUM shall not be responsible for damage arising from unsuitable mounting surfaces, inadequate wall support, incorrect installation, incorrect electrical connections or improper handling. Customers must follow all installation instructions provided by EVUM. Where professional installation is recommended, customers are responsible for engaging a suitably qualified installer.

An order shall be treated as accepted only upon issuance of an order confirmation by EVUM. EVUM reserves the right, before dispatch, to cancel or decline an order where reasonably required due to:

• •Pricing or listing errors
• •Stock or material unavailability
• •Technical or system errors
• •Incorrect product information
• •Suspected fraudulent or unauthorized transactions
• •Inability to fulfil the order
• •Other valid operational or legal reasons

Where EVUM cancels an order for a reason attributable to EVUM, any amount paid for the cancelled order will be refunded in accordance with the applicable refund process and applicable law.

Once an order has been confirmed for Custom Clocks, or dispatched for Atelier Tab Clocks, EVUM does not accept returns, exchanges or refunds due to:

• •Change of mind
• •Personal preference
• •Incorrect selection
• •Change in interior décor or requirements
• •Size or colour preference
• •Preference regarding finish or appearance
• •Any other reason unrelated to covered transit damage or an eligible product defect

Customers should carefully review the product specifications, dimensions, materials, finish, colour, features, installation requirements, AR visualisation and other available product information before placing an order. This policy does not affect applicable warranty protections or rights and remedies that cannot legally be excluded or restricted.

Once a product has been delivered in good condition and no eligible transit damage or applicable manufacturing defect has been reported within the relevant reporting period, the sale shall be considered final and the product shall be non-returnable, subject to applicable law.

The final-sale nature of the product does not affect a valid claim under the applicable warranty or any rights that cannot legally be excluded.

Every EVUM clock equipped with an EVUM Wi-Fi Movement is covered by a 2-year limited warranty against eligible manufacturing defects in the Wi-Fi Movement. The warranty period commences from the date of invoice.

All shipping, courier, freight, transportation and transit costs associated with a warranty claim shall be borne by the customer, whether the claim is ultimately approved or not, unless EVUM expressly agrees otherwise in writing or applicable law requires otherwise.

Where a product or component is required to be returned to EVUM for inspection, repair or replacement, the customer shall be responsible for arranging and paying the applicable transportation costs in accordance with EVUM's instructions. The customer is responsible for securely packaging the product for any authorized return.

EVUM takes care to inspect and securely package every clock before dispatch. If a clock arrives damaged during transit, the customer must notify EVUM within 24 hours of delivery.

Any manufacturing defect unrelated to the Wi-Fi Movement must be reported to EVUM within 7 days of delivery. The customer may be requested to provide photographs, videos, installation information, purchase information and/or other reasonable information required to assess the reported issue.

Eligible manufacturing defects in the Wi-Fi Movement remain subject to the separate 2-year warranty described in Section 7.

All requests for repair, replacement or warranty service are subject to inspection and approval by EVUM. Submission of a complaint or claim does not automatically constitute acceptance of the claim as a covered warranty issue.

EVUM will assess the reported issue and determine whether it falls within the applicable warranty or defect coverage. Customers must not return, dismantle, open, modify or attempt to repair the clock or its movement without prior written authorization from EVUM. Unauthorized opening, modification, repair or attempted repair may void the applicable warranty.

If a claim is approved, EVUM will provide instructions regarding the applicable inspection, return, repair or replacement process.

Customers are responsible for ensuring that the clock is installed, connected, handled and maintained in accordance with the instructions provided by EVUM.

Damage or malfunction resulting from incorrect installation, electrical connection, misuse, unauthorized modification, unsuitable environmental conditions or failure to follow applicable instructions may not be covered by the warranty.

Where EVUM determines that a claim is covered under the applicable warranty, EVUM may, at its discretion:

• •Repair the affected Wi-Fi Movement or component; or
• •Replace the affected Wi-Fi Movement or component.

Where technically feasible, EVUM will endeavour to repair or replace the affected movement or component rather than replacing the entire clock. The applicable remedy will depend on the nature of the defect, technical feasibility, availability of components and other relevant circumstances.

EVUM ships products within India and, where available, to international destinations.

Domestic Shipping

Applicable shipping charges, if any, will be displayed during the ordering/checkout process.

International Shipping

For orders shipped outside India, international shipping charges are additional and will be payable by the customer unless expressly stated otherwise. The customer is also responsible for any applicable customs duties, import taxes, local taxes, clearance charges, brokerage charges or other charges imposed by the destination country or its authorities, unless expressly agreed otherwise by EVUM.

Delivery timelines may vary depending on the destination, product type, customization, shipping method, customs procedures and other factors beyond EVUM's reasonable control.

For customers purchasing from India, EVUM accepts payments through Razorpay, subject to the payment methods made available through the Razorpay platform at checkout.

For international customers, EVUM may accept payments by credit/debit card through the available Razorpay payment options and/or PayPal, where offered.

Payment transactions may be subject to the terms, conditions, security procedures and privacy policies of the relevant payment service provider. EVUM does not store customers' complete payment-card details unless expressly stated in its Privacy Policy and subject to applicable payment-security requirements.

Unless expressly stated otherwise, all prices displayed on the EVUM website are inclusive of applicable taxes.

Any additional charges, including applicable international shipping, customs duties, import taxes or other destination-specific charges, will be communicated or charged separately where applicable.

Where a refund is approved or otherwise becomes payable under the applicable terms, EVUM will initiate the refund within 15 days of the refund becoming due, subject to applicable law and the processing timelines of the relevant payment service provider or banking institution.

The time taken for the amount to appear in the customer's account may vary depending on the payment method, bank or payment service provider.

To the extent legally permissible, EVUM's aggregate liability arising out of or relating to a particular product shall be limited to the amount actually paid by the customer for that product.

To the extent legally permissible, EVUM shall not be liable for indirect, incidental, special, exemplary, punitive or consequential losses, including loss of profits, revenue, business, opportunity, goodwill, data or anticipated savings.

Nothing in this policy is intended to exclude, restrict or limit any liability, right or remedy that cannot legally be excluded, restricted or limited under applicable law.

Wi-Fi functionality requires a compatible Wi-Fi network, internet connectivity where applicable, and an appropriate power supply.

Performance and connectivity may depend on the customer's Wi-Fi network, router, internet service provider, power supply, network configuration, third-party infrastructure and other factors outside EVUM's control.

EVUM does not guarantee uninterrupted Wi-Fi connectivity or uninterrupted availability of any feature that depends on third-party network or internet services.

EVUM shall not be responsible for delays or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, war, government restrictions, strikes, transportation disruptions, supply-chain disruptions, customs delays, internet or network outages, power failures or other events beyond EVUM's reasonable control.

All content on the EVUM website, including product designs, photographs, graphics, videos, text, logos, trademarks, product names, renders and other materials, is owned by or licensed to EVUM and/or its relevant rights holders.

No content may be copied, reproduced, modified, distributed, published or commercially used without prior written authorization, except where permitted by applicable law.

If you believe your clock has arrived damaged or has developed a covered manufacturing defect, please contact EVUM as soon as possible with:

• •Order/invoice details
• •A clear description of the issue
• •Relevant photographs or videos, where applicable
• •Any other information reasonably requested by EVUM

Please do not return the product or attempt to open or repair it before receiving authorization and instructions from EVUM.

EVUM is committed to addressing customer complaints and grievances promptly. Customers may contact the Grievance Officer using the details below:

Customers should provide their order number, contact details and a clear description of the grievance to assist with prompt resolution. EVUM will process and address grievances in accordance with applicable law.